Returns & Exchanges
At Ocean and Earth EU, we want to ensure you are completely satisfied with your surf gear and apparel. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Check Eligibility
Ensure your items are in their original, unused condition with all tags and packaging intact to qualify for a return.
Submit a Request
Contact our customer support team or log into your account to initiate a return and receive your unique RMA number.
Pack and Ship
Securely pack your items and include the return form before shipping them back to our European distribution center using a tracked service.
Refund Processing
Once our warehouse team inspects the returned gear, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing